True positive
The signal was real and action helped.
Accountability
Walk into every renewal with receipts.
Cue records what it caught, what your team fixed, and whether the fix held. At renewal time the customer sees what the plan did all year — and the false-alarm rate is on the table too. We keep score so you can show it.
False positive
Recorded, counted, and used to tune thresholds.
Inconclusive
Honesty beats forced labels.
Every alert you see carries this standard: it will be judged against what actually happened, and the record is kept. If a system is going to interrupt your day, it should be able to show you its batting average.
Add early-warning intelligence to your service plans.
Run a focused pilot on your own homes and judge the value from your own alerts, false positives, and technician feedback.
Request a pilot